I had no choice but to accept it because there were no other rooms available.

The bed platforms were dirty, the sheets were wrinkled, and the floors were grimy.

I previewed the second room and found it slightly better than the first one, but still unacceptable. They offered me a room that was not comparable to the room I had booked, and then another room that was on a lower-level floor. I complained to the front desk staff and was offered a different room, they were helpful and stated they just couldn’t find people who would work.

I felt like I was in a cheap motel instead of a Hilton hotel. The platform beds were covered with dirt and dust, the toilet bowl had brown stains on the outside that looked like dried blood or feces, the sheets were wrinkled, and the floors were sticky and grimy. The room was in a terrible state of hygiene and sanitation. I booked a room for three nights from March 26 to March 29, 2023, and I regretted it as soon as I entered the room. However, I was very disappointed and disgusted by my recent experience. I am a loyal customer of your brand and I usually enjoy staying at your hotels. (I am posting this because my Google review can't be found.) I am writing to file a complaint with your hotel chain about the appalling conditions I encountered at your Prattville, AL location.

Hotels near The Hair Academy - Alabama Montgomery, ALĬopy of letter I addressed to Hilton Management, Guest Relations.

Hotels near Fortis College - Montgomery West, AL.

Hotels near Community College of the Air Force.

Hotels near Troy University, Montgomery.

Councill Trenholm State Technical College

Hotels near Memories Flea Market An'Tique Mall, LLC.

InterContinental (IHG) Hotels in Prattville.

So overall as they say you get what you pay for. It did have a full size frig and we did not see any bugs. ONLY plus It was cheaper and close by friends that we visiting. These places are meant i guess for a blue collar worker in town for a job just needing a place to rest. The cabinets were repainted with a stain that splashed all over the white walls that at first we thought was blood. There is NO cleaning/maid service,trash pick up, No blow dryer, iron, dishes, utensil, clothes hangers, breakfast/coffee or anything not even an ice tray in the freezer. Just a note i was not aware how 'extended hotels' work so that is my ignorance if they all work the same way so ask before you book. My room was not updated like the pictures show, old beds, nasty carpet ugly repainted cabinets etc., not very clean( i bought Lysol for everything and wore flip flops in the shower) You get 2 towels, 1 roll of toilet paper and you cannot get more no matter how long you stay.

There is a rooster (no joke) that walks around the parking lot around 4-5am everyday that crows for 30 minutes or more straight- very loudly.

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